Kujali Line is supported by trained counsellors supervised in their practice.
A counsellor possesses an unique ability to listen with empathy, assess risk and convey concern, and support you in moving forward at your pace.
The Kujali Line is staffed by trained counsellors who provide support to families seeking guidance. The counsellors receive training in understanding the unique needs of Black families, as well as the intersections of identity, gender, age, immigration status, and more. There is no cost for this service.
Contact us today to access the support you need for you and your family.
Kujali Line counsellors use an unique approach to assessing, understanding and intervening to support Black families.
The counsellors use a brief, goal oriented approach to assisting parents, caregivers and guardians to identity and assess: what is the issue or support they require? what would help to improve the situation? what resources exist to do so.
Family Systems Approach
Our counsellors understand that the family is a system with strengths, and relational patterns that can impact its functioning and overall wellness. In the initial first calls, the counsellors will seek to understand what are the patterns in the family, what are the values the family upholds, and where are the areas within the family system that would benefit from additional support.
Sometimes parents, caregivers, and guardians may be unsure as to the next step in addressing an issue or problem that they may experience. The counsellors can help to determine the family’s motivation to change, and to shift precontemplation and contemplation to action.
The Role of the Counsellor
- Provide active and supporting listening to validate and reflect your needs.
- To provide referrals to appropriate resources in the community
- To suggest wellness interventions which may assist families address challenges in a holistic manner.
- To advocate for culturally-informed and relevant services for Black families.
Our Values and Principles
- To practice cultural humility
- To use an anti-oppressive practice
- To remain strength-based approach to supporting families
- To understand the impact of trauma
- To remain professional and uphold ethical values
- To ensure confidentiality
“Counsellors provide empathetic listening and guidance to support, guide, and provide resources to better support your family.“
The Kujenga Wellness Project