Navigation System Support

What is a Navigation System?

Every community has a complex social infrastructure that protects and enhances the lives of its community members. Resources are available on a city level (municipal) and community level, provincially, and federally. A federal program, for example, is funneled from one of the many Federal Governments to a local municipal or community organization to deliver the funding and programs.

By establishing a navigation system, Kujali hopes to support community members enhance their knowledge and expertise with understanding the multiple levels of government, and how they can access resources to support their family members.

Kujenga Wellness Project, in collaboration with Aset Group Consulting and Counselling Services has complied listings of community-based resources families can access. These lists are dynamic and every changing.

In March 2021, interns from Aset Group and Kujenga developed a google drive of Black-led and general community resources. The list is maintained on a regular basis. Counsellors from the Kujali line use the resources to support community members access the resources they need.

Why Choose Black Family Support Line?

In 2019, the Kujenga team brain stormed on ways they can support Black families better with navigating resources in their community. One of the founder members explained how frustrated she felt with the limited number of resources for Black youth and parents. This experience was coupled with the systemic issues Black families face while navigating community resources designed and funded to support them.

The Kujenga team was not able to fully respond to all of the concerns that existed within the community, such as housing, food insecurity, intimate partner violence, etc.. However, the team was able to identify areas that they could support by developing the Kujali Black Family Support Line.

Not sure how to access community resources? Need support navigating systems, i.e. educational system? Connect with us for support to access resources in the community.

The counsellors and peer mentors are trained and supervised to understand the unique needs of the Black community, and in context of the social, economic and wellbeing inequities Black communities experience. By choosing Kujali line, you will have access to supportive, validating, and culturally-responsive approaches to your well being.

How can we help?

In each initial call, our counsellors speak with you to gain a better understanding of:

  • Identifying information
  • Your family’s unique needs
  • Your family’s strengths and areas of resiliency
  • An understanding of your motivation for support and change

A phone or in-person assessment follows. Once the assessment is completed, an individualized service plan is conducted with the family.

Once goals are developed, the counsellor and the family determines a plan for moving forward. The counsellor checks-in on the family on a predetermined time to assess and provide additional support.

Initial Assessments include:

  • Strengths and Needs of the Child and Family
  • Patient Stress Questionnaire
  • Cultural Genogram
  • Support Network Map
  • Family Assessment Questionnaire

How the navigation line works?

Call us at: 437-500-3496 or email at:

An operator or counsellor may answer your call.

The first call ranges from one to two hours depending on your needs, and areas of concern. You can also contact the line for further information or on behalf of another person. Once the call is complete, the counsellor will review your family situation with a supervisor to brainstorm ideas to support your family.

A second call is arranged to gather further information. This may include gathering Consent Forms/Authorizations to speak to 3rd party agencies and individuals. Review the documentation to ensure you agree with the following terms in the agrement.

Further follow up calls include development of a service plan, a soft transfer with an applicable organization, and a feedback survey.

Community Resources Availabile

Community Showcase

Community Showcase is a weekly VIDEO or article showcasing Black or community organization that may benefit Black parents, caregivers and guardians. The Community Showcase will replace our SPRING 2021 Wellness Fair, and will provide both resources and information about organizations in the Durham Region. The project will begin in January 2021. To learn more, or […]

Building Community through the Let’s Talk Cafe

Our first activity, began with the Let’s Talk Cafe. It was an opportunity for us to present the project, and hear from your perspective about the issues that impact your lives. It is also an opportunity for us to grow as an initiative, and infuse interventions which resonate with you. Learn more about the Let’s […]

Employment Services

Kujenga Wellness Project supports parents, caregivers and guardians as they provide for their families, their extended relatives and their community. The following list of employment services in Durham Region are available to guide you on your journey. Not sure what you need? Need help accessing these resources? Our Family Outreach Worker can guide you on […]

Accessing Specialized Mental Health Resources

When your mental health requires specialized treatment or intervention, it is important to seek support immediately. Everyone has experienced periods of un-wellness within their lives, and while there is stigma about accessing support there is no shame in seeking support for your mental health. Anyone can access specialized mental health resources at anytime, but if […]

Accessing Mental Health Supports

In Ontario, mental health supports are widely available in multiple supports & avenues. Understanding what services are available is key to learning how to find the best services for you, your children and your family. Your mental health is an important part of your physical well-being. Mental health ranges on a spectrum, from well (if […]

Crisis Lines

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Health Equity for Black Canadians

Unpacking the impact of anti-Black racism Anti-Black racism and systemic oppression are the leading cause of health inequities for Black Canadians. Inequities exist within many systems such as police, education, employment, health, mental health, child welfare, and further government systems. These inequities have led to disproportionality and disparities for Black Canadians. Health inequities impact Black […]

Navigation Systems Approach

Our organization has collaboated to provide you up to date and relevant information and resources on community programs. Review our blogs our contact us for specialized supports.

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The Kujali Black Family Support Line

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